FAQ

El Español Delicatessen stands apart through our meticulous selection process, where every item is chosen to represent the finest of Spain’s rich culinary heritage. Our dedication to quality starts at the source—we partner directly with esteemed local farmers and vintners across Spain to bring you authentic delicacies and wines that are often reserved for locals. This close relationship allows us to offer exclusive products that embody the true essence of Spanish taste. Our commitment to authenticity, quality, and the story behind each product ensures a unique gourmet experience that celebrates the vibrant flavors and traditions of Spain.

Creating an account with El Español Delicatessen is a straightforward process, designed to enhance your shopping experience. Here’s how you can create your account: 1. Visit the Sign-Up Page: Click on the ‘Sign Up’ link, typically found at the top of our homepage. 2. Fill in Your Details: Provide your personal information, including your name, email address, and a secure password. Some fields may be optional, but your email and password are essential for account creation. 3. Submit Your Information: After filling out the form, click the ‘Create Account’ or ‘Register’ button at the bottom of the page. 4. Confirmation: You will receive an email confirmation asking you to verify your email address. Click on the link provided to activate your account. 5. Once your account is activated, you can enjoy a personalized shopping experience, track your orders, save your favorite products, and check out faster in the future.

Yes, you can shop at El Español Delicatessen without creating an account. We offer a guest checkout option for customers who prefer not to register. However, if you’re purchasing alcohol, we are required to verify your age to comply with legal regulations. Age verification is a simple process that may be performed at checkout. For registered users, age verification is only needed once and can streamline future purchases. Shopping as a guest may require you to verify your age with each order involving alcohol. Registering an account can enhance your shopping experience by making the checkout process more efficient, especially for items subject to age restrictions.

At El Español Delicatessen, our sourcing process is rooted in a deep commitment to authenticity and quality. We collaborate directly with local farmers, artisans, and winemakers across Spain to bring you a selection that’s as genuine as it is diverse. Each product is handpicked, ensuring it meets our high flavor, origin, and craftsmanship standards. By fostering close relationships with our suppliers, we guarantee that every item we offer not only embodies the rich culinary heritage of Spain but also supports sustainable and ethical farming and production practices.

Yes, every product at El Español Delicatessen is authentically Spanish. Our mission is to celebrate and share the unparalleled flavors and traditions of Spain with the world. From the rolling vineyards of Rioja to the ancient olive groves of Andalusia, we ensure that every item in our selection is a true representation of the regions from which they come. This dedication to sourcing exclusively Spanish products allows us to offer an authentic taste experience that’s steeped in the rich gastronomic culture of Spain.

For more detailed information about any of our products, simply click on the product listing on our website. We do our best to provide you with comprehensive details, including descriptions of the product’s origins, flavor profiles, production methods, and suggested pairings. Additionally, we often include stories about the artisans and producers behind the products to give you a deeper understanding of their quality and heritage. If you have further questions or need more information, our customer service team is always available to assist you.

Placing an order with El Español Delicatessen is simple and secure. Follow these steps:

1. Browse or Search: Find the products you’d like to purchase by browsing our categories or using the search bar.
2. Add to Cart: Once you’ve found a product you love, select any required options and click the “Add to Cart” button.
3. Review Your Cart: Click on the cart icon to review your selections. Here, you can adjust quantities or remove items if necessary.
4. Proceed to Checkout: When you’re ready, click on the “Proceed to Checkout” button.
5. Enter Shipping Information: Fill in your shipping details. If you have an account and are logged in, this information may be auto-filled.
6. Choose Payment Method: Select your preferred payment method. We accept invoice payments, card payments via a secure link, and Stripe.
7. Review and Confirm: Review your order summary, agree to the terms and conditions, and click on the “Place Order” button to confirm your purchase.
8. Confirmation: You’ll receive an order confirmation via email with your order details and a receipt.

We understand that plans can change. If you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request. However, please note that once an order is in the processing stage or has been shipped, modifications or cancellations may not be possible.

We aim to make your shopping experience as convenient as possible by accepting a variety of payment methods:

• Invoice: After placing your order, we’ll send an invoice to your email which can be paid through bank transfer.
• Card Payment: We’ll provide a secure link for you to enter your card details and complete the purchase.
• Stripe: A secure and user-friendly option for credit and debit card payments directly through our checkout page.

Each payment method is designed to offer you flexibility and security, ensuring a smooth and safe shopping experience with El Español Delicatessen.

At El Español Delicatessen, we are committed to making the rich flavors of Spain accessible to everyone. To achieve this, we offer versatile delivery options:

• Internationally to European Countries: We deliver our Spanish delicacies and wines across various European countries, bringing the authentic taste of Spain right to your doorstep.
• To Addresses in Spain: Whether you’re living in Spain or want to send a gift within the country, we’ve got you covered. We provide fast and reliable shipping to any address in Spain.
• To Hotels in Balearics: Planning a special surprise or simply want to enjoy our products during your stay? We offer convenient delivery directly to hotels in the Balearic Islands and mainland Spain. Ensure you include the hotel address and the reservation name when placing your order.

These options are designed to cater to your needs, ensuring you can enjoy our carefully selected Spanish wines and delicacies no matter where you are or where you’re staying.

We are delighted to bring the authentic taste of Spain across Europe. Please note that while we strive to provide efficient delivery, shipping times and costs may vary based on your specific location and are subject to local customs regulations.

Delivery times vary based on your location and the shipping option selected at checkout. Typically, orders within Spain are delivered within 2-3 business days. International orders can take anywhere from 5 to 14 business days, depending on customs processing times in your country.

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. We strive to offer competitive shipping rates and work with various carriers to ensure your order arrives safely and economically. You can view the estimated shipping cost at checkout before finalizing your order.

At El Español Delicatessen, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not entirely pleased with your order, you may return the product within 14 days of receipt for a refund or exchange. Please note that to be eligible for a return, items must be in their original condition and packaging. Due to the nature of our products, we cannot accept returns on opened or consumed items, except in the case of quality issues.

To initiate a return, please contact us with your order number and the reason for the return. We will provide you with instructions on how to send the items back to us. Please note that the customer is responsible for return shipping costs unless the return is due to a quality issue or a mistake on our part.

Once we receive your returned item, we will process your refund within 7-10 business days. The refund will be issued to your original method of payment. You will be notified via email once your refund has been processed. Please note that banking institutions may require additional time to process and post the transaction to your account.

Due to regulations surrounding the sale of alcohol, El Español Delicatessen is required to verify the age of our customers to ensure compliance with legal drinking age laws. This policy helps to promote responsible consumption of alcoholic beverages and ensures that we adhere to the legal requirements of both Spain and the destination countries. Age verification is a crucial step in our commitment to responsible retailing.

Age verification is conducted at several points during the purchase and delivery process. When creating an account or making a purchase that includes alcohol, customers are asked to confirm their date of birth. Additionally, valid photo identification may be required upon delivery to verify that the recipient is of legal drinking age. Our delivery partners are instructed to request ID if there is any doubt about the age of the person receiving the package. This process is designed to be straightforward and respects your privacy, ensuring a seamless shopping experience.

At El Español Delicatessen, we take your privacy and security very seriously. We employ state-of-the-art security measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure sockets layer (SSL) technology for all transactions, encrypting your data, and adhering to strict data protection protocols. Only authorized personnel have access to your personal information, and only to fulfill their job responsibilities. We continuously update and test our security technology to ensure the integrity and confidentiality of your information.

Our privacy policy outlines how we collect, use, and protect your personal information. It details the types of information we gather, including but not limited to, your name, address, email, and payment details, as well as how this information is used—to process your orders, communicate with you about your transactions, and improve your overall shopping experience. We also explain your rights regarding your personal data and how you can access, modify, or request the deletion of your information. El Español Delicatessen is committed to complying with all applicable data protection laws and ensuring that your privacy is respected and protected. For a full overview of our privacy practices, please visit our Privacy Policy page on our website.

For any inquiries, support needs, or assistance with your order at El Español Delicatessen, you can contact our customer support team in several convenient ways:

• Email: Reach out to us at [email protected] for a prompt response.
• Phone: Call us at +34 693 764751 for immediate assistance during our business hours.
• Contact Form: Fill out the contact form on our website, and we’ll get back to you as soon as possible.

We’re here to help ensure your shopping experience is smooth and enjoyable.

Our customer service team is available to assist you during the following hours:

• Monday to Friday: 9:00 – 18:00 (Central European Time)
• Saturday: 10:00 – 14:00 (Central European Time)

We aim to provide you with timely and efficient support, ensuring all your queries and concerns are addressed promptly. Outside of these hours, please feel free to email us or use the contact form on our website, and we will get back to you as quickly as possible.

Yes, El Español Delicatessen is delighted to accommodate custom and bulk orders to meet your specific needs. Whether you’re planning a special event, looking for unique corporate gifts, or simply wishing to stock up on your favorite Spanish delicacies and wines, we can help. Please contact our customer support team with your requirements, and we will work closely with you to customize your order to perfection. We’re here to make your vision a reality with the finest selections from Spain.

Absolutely! El Español Delicatessen offers a variety of corporate gifting options and discounts on bulk purchases. Our curated gift boxes of Spanish wines and delicacies make perfect corporate gifts, offering a taste of Spain’s rich culinary culture. We provide bespoke solutions to suit your corporate needs and budget, including custom branding and personalized selections. For more information on corporate gifts and to discuss discount options, please reach out to our team. We’re committed to helping you leave a lasting impression on your clients, employees, or partners.

Yes, we highly value your feedback on our products. On every product page on El Español Delicatessen’s website, there is a dedicated section for reviews at the bottom. Simply navigate to the product you wish to review, scroll down to the review section, and you will find an option to submit your review. Sharing your experiences helps us and our community make better choices and continually improve our offerings.

If you have any complaints or feedback, we are here to listen and assist. We strive for excellence but understand there may be times when your experience does not meet your expectations. Please contact our customer support team directly through email, phone, or our contact form. We are committed to addressing your concerns promptly and doing everything in our power to resolve any issues to your satisfaction. Your feedback is invaluable for us to enhance our services and your future experiences with El Español Delicatessen.